News: Intuit Telling Windows Phone Users to Switch to Apple or Android

I received an interesting email this morning, with a message from Intuit regarding their Quickbooks GoPayment app support for Windows Phone. Normally this isn’t something I’d bother blogging about, but this is something that goes well outside the normal email for a service provider to send to its customers. The long and short of it is this: Intuit is actively encouraging users to abandon the Windows Phone platform in favor of Android and iOS. Yes, you read that correctly. In spite of the very new launch of Windows Phone 8, which offers more than adequate support for everything an Intuit app and card reader could possibly need, the company has not only pulled its existing Windows Phone 7 app from the store but is actually telling users to leave the platform for competing OS’s. This kind of behavior from a major app vendor is unusual and, quite frankly, unacceptable, but hopefully it’ll mean that Square, PayPal or one of the other processing merchants will step up to the plate and address the market that Intuit apparently doesn’t care to.

For the full details, plus a workaround, and where you can write to complain, hit the break!

The body of the email reads:

Dear GoPayment Customer,

We are reaching out to let you know in advance that – for Windows 7 mobile devices – we will soon discontinue the GoPayment App. This decision was made after careful consideration, to ensure that we can continue offering the best possible user experience for our customers. As a result, the GoPayment App will no longer function on your Windows 7 mobile device beginning February 5, 2013.

You will be able to take payments on your phone by accessing http://gopayment.intuit.com on your mobile browser. To continue using the GoPayment App, we recommend that you switch to an Apple or Android mobile device supported by GoPayment. Click here to find the list of supported phones and devices.

We apologize for any inconvenience this change will cause you. Thank you again for using GoPayment.
Intuit GoPayment Team

The Workaround:

As they mention in the email, you can use Internet Explorer to visit http://gopayment.intuit.com, which you can use to do your hand-typed credit card transactions. It’s not perfect, given that there’s no credit card swiper support, but at least it’ll get the job done, at least for now. You can simply pin the shortcut to your Start Screen and you’ll have fast, easy access.

I’ve started a question on the Intuit Support Forums asking for clarification of this issue, and have sent email asking for further information on why Intuit has chosen this absurd action. There’s also a discussion happening at WPCentral, but it doesn’t seem to have a lot of traction just yet.

More if and when we find anything out!

6 Comments

  1. JasonGW 12/21/2012
  2. Michael 12/21/2012
  3. JasonGW 12/20/2012
  4. just 12/20/2012
  5. JasonGW 12/20/2012
  6. Jackson Wong 12/20/2012
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